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Frequently Asked Questions
On Arrival
When you arrive at the Clinic, please come to Reception where you will be met by a staff member, who will deal with the necessary formalities concerning your stay. You will then be introduced to the nurse in charge and the various facilities explained to you.
What to bring
In general we recommend you bring as little to the clinic with you as possible, and certainly no items of value. We hope you find the checklist we have compiled below helpful:
- Nightclothes, slippers and dressing gown
- Valuables - for security reasons it is not advisable to bring electronic equipment, jewellery, or large sums of cash. The Clinic cannot be held liable for items which have been mislaid or stolen.
- Casual and comfortable day and outdoor clothing. Tracksuits are ideal for everyday comfort and also appropriate for relaxation activities.
- Personal toiletries - towels and soap are provided
- Medication - please bring any medication you are taking and hand them to the nurse in charge, who should also be informed if you suffer from any allergies or dietary intolerances.
Settling your account
We need to know before admission as to how you wish your account to be settled.
Our Admissions Staff will gladly assist you in completing the necessary documentation and to begin processing a claim if you are insured. We will require a membership number if you are registered with a medical scheme.
Unfortunately the Clinic cannot be held responsible for the decisions of an insurer regarding individual cover. Where an insurer declines to meet the claim or does not cover the full claim, then the patient becomes responsible for the payment of the account.
Vehicles
In the interest of safety, you will NOT be permitted to park your car on the Clinic premises during your inpatient stay. Cars parked at anytime on the Clinic premises are done so at the risk of the driver. Cars are NOT protected by the Clinics insurance and may not be covered by your own insurance whilst receiving treatment.
Smoking
The Clinic is non-smoking, but there is a smoking room and designated outdoor smoking areas.
Alcohol and Illicit Drugs
You can appreciate that due to the nature of the treatment we provide, alcohol and illicit drugs can cause serious problems for patients. Crescent Clinic's rules regarding this are as follows:
- The use of alcohol and illicit drugs is strictly forbidden within the Clinic and its grounds
- Anyone caught or suspected of using may be reported to the local police for appropriate action
- Anyone caught or suspected of supplying drugs/alcohol to other patients will be reported to the police and asked to leave the Clinic at the first opportunity
- Visitors found to be supplying drugs/alcohol will be expelled from the clinic and steps will be taken to prevent them visiting again.
- Anyone suspected of using alcohol or illicit drugs may be required to take the necessary tests (e.g. breathalysers or drug screens) and failure to do so will be viewed as a positive indication of alcohol or illicit drug use. The use of their of these may lead to discharge
- Crescent Clinic reserves the right to discharge any patient under this policy and reserves the right not to readmit.
Property Searches
In your best interest and for your own safety as well as for others, we ask for your co-operation in searching you, as well as your belongings on admission. If deemed necessary, we may also conducted searches at other points of your stay.
Visiting Hours - Crescent Clinic Cape Town
- Visitors are welcome but please check with the Nursing Staff before visiting as occasionally patients may not feel well enough to receive visitors.
- Weekdays visiting times 6.00pm - 8.00pm
- Saturday & Sundays visiting times 2.00pm - 4.00pm
- Saturdays & Sundays
6.00pm - 8.00pm
- CHEMICAL DEPENDENCY UNITS - Visiting times
- Wednesdays 6.00pm - 8.00pm
- Saturdays & Sundays 2.00pm - 4.00pm & 6.00pm - 8.00pm
- EATING DISORDERS UNITS - Visiting Times
- Tuesdays & Thursdays 6.00pm - 8.00pm
- Saturdays & Sundays 2.00pm- 4.00pm & 6.00pm - 8.00pm
- Please do not arrive before the scheduled visiting times as patients will still be in their treatment programmes
- Visitors for patients in Addiction Treatment Programmes are only allowed on Saturday and Sunday afternoons.
- Visiting hours for patients in EDU are fairly flexible however visitors are NOT allowed during MEAL times
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